Politique de remboursement

Returns? No problem!
You Will Have Up to 14 Days After you have Received the item to return it to us.

Please Allow 1-2 for us to determine whether you qualify for an exchange or store credit 

To be eligible for a return

-  Item(s) Must be in the same condition and packaging as received (please include packaging slip) 

 (We Inspect all our items before Shipping) 

- Tags Must Still Be Attached 

- No Stains (Please be mindful of Makeup or Deodorant or Tan Marks when trying item on)

- Shoes Must Be tried on indoors

- Not On Sale When Brought (price ends with .50 ¢)

- The item is not a bodysuit or swimwear (for hygiene reasons)

- No Returns or Exchanges for Earrings ( for hygiene reasons) 

Additional non-returnable items: 

Sale items ( price ends with  .50 ¢ ) 
Gift cards
Some health and personal care items 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection, this can take 1-2 business days.
If you are approved, then your return will be processed, and We will send you a Credit Code to use for the exact amount of the returned item. The coupon code should be used to purchase your exchange within 60 days from the date the code was issued.

If you haven’t received your code or if it isn’t working please contact us at info@xoluxx.com with the subject “Exchanging Credit Not Working”

You will be responsible for paying for your own shipping costs for returning your item as of now. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.